At EssayGradeFixers.com, we strive to provide our customers with high-quality academic services and ensure their satisfaction. However, we understand that there may be instances where a refund or return is necessary. Please read the following policy carefully to understand your rights and obligations when requesting a refund or return.
1. Refund Policy:
a. Quality Concerns: If you are not satisfied with the quality of the work delivered, you may request a refund within 5 days of receiving the completed assignment. To initiate the refund process, you must provide detailed feedback outlining the specific issues with the work.
b. Plagiarism: We guarantee that all work delivered by our writers is original and free from plagiarism. If you believe that your paper contains plagiarized content, you must provide a plagiarism report from a reputable service within 5 days of receiving the completed assignment to be eligible for a refund.
c. Cancellation: If you wish to cancel your order before work has commenced, you may be eligible for a full or partial refund, depending on the stage of the order process. Orders that have already been assigned to a writer may be subject to a cancellation fee.
2. Returns Policy:
a. Digital Products: Since our services primarily involve the delivery of digital products (e.g., essays, research papers), returns are not applicable. However, if you believe there is an error in the content delivered, please contact us immediately, and we will work to resolve the issue promptly.
b. Physical Products: In the event that we provide physical products, such as printed materials or study guides, and they arrive damaged or defective, you may request a return or exchange within 30 days of receiving the product.
3. How to Request a Refund or Return:
To request a refund or return, please contact our customer support team at support@essaygradefixers.com. Provide your order details, including your order number, and clearly explain the reason for your request. Our support team will review your request and guide you through the process.
4. Refund Processing:
Upon approval of your refund request, refunds will be processed within [21] days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
5. Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at support@essaygradefixers.com. Our customer support team is available 24/7 to assist you.